Chairman's Blog

No Wonder Americans Are Frustrated

October 04, 2017

TSA

I fly commercial almost every week. I have well over 6 million miles combined on American and Delta.

This morning I checked in as usual and noticed for the 2nd time in 3 weeks that my PreCheck TSA number was not on the boarding pass.

This means that in spite of paying the government their fee for the ability to go through the less invasive lines, I got stuck in the longer, slower, more insulting lines.

Once I got to the lady who checks boarding passes and IDs, I asked why this would happen twice in 3 weeks. “It’s in the fine print,” was her singularly unhelpful response even for a government employee.  

Once you get through all the scanning, checking, and being treated like an idiot for asking unwelcome questions; there is, at my airport, a supervisor’s kiosk for TSA. At the kiosk were two TSA employees thoroughly enjoying one another’s company while intently ignoring the variety of passengers passing by. I interrupted their frivolity and asked why my PreCheck number would not be recorded on my boarding pass for the second time in three weeks. Another brilliant answer, “I dun’no, why don’t you go to TSA.GOV." I wonder how many weeks of training it took to come up with that gem.

So once on my flight, I did in fact go to TSA.GOV and search the fine print. Sure enough, there was really nothing that answered my question. What a shock!

My point in all of this is not to engender sympathy of any kind. Afterall, each and every one of us goes through similar bureaucratic pain regularly whether at the DMV, the IRS, the Post Office or almost any other of a myriad government agencies.

While not necessarily the swamp that Trump has been talking about, these agencies and their dreadful customer service are certainly part of the infrastructure that keeps the swamp filled.

I feel for people who don’t know enough to wind through the government maze and find ways to get things fixed, questions answered or problems resolved.

Most government workers don’t give a damn about your problems. And their massively strong labor unions make sure they don’t have to pay a price for their disinterest. They simply want to put in their eight hours (with union mandated breaks and lunch) and get the hell out. Of course there are exceptions, but sadly they are the minority. Most, if they worked for private industry, would be out on their butts before they could say, “where’s my labor rep.”

When I was younger, it was known that if you wanted a good paycheck, you worked for private enterprise; if you wanted good benefits, you worked for the government. Then came the unionization of government workers.

These unions give millions to Democrats who in return vote for huge pay raises, gold-plated medical benefits, and, of course, generous pensions. In exchange, the unions are expected to reward the politicians who give them all the goodies.  

It doesn’t take a detective to see that taxpayers are the obvious victims in this unholy conspiracy. Perhaps less obvious is the fact that taxpayers are doubly hurt because the conspiracy encourages an ever-increasing government bureaucracy for no reason other than the increased power and money it provides politicians. Afterall, the more public employee union members, the more the union can give to their political enablers and co-conspirators.

Quite frankly, it doesn’t get much more corrupt than that.

The benefits unions have extracted for their members is nothing shy of appalling. You’ve probably read about the incompetent employees at the Veterans Administration who can’t be fired. Thank you unions! And maybe you’ve heard of the school teachers who day after day show up to a room in NYC where they sit for 8 hours collecting a $100,000 plus salary whether they teach a student anything or not. Thank you unions! I could go with endless examples of the monumental abuse against taxpayers — all so union bosses can consolidate power and Democrats can get re-elected.

It’s criminal at best.

Today’s blog all started because I had really crappy service from a few government employees. It got me thinking about why. The why is the swamp that Trump wants to drain for the benefit of all American taxpayers. If we could hold government employees accountable to serve their customers, you and me, just as free enterprise must do, and fire those who refuse, I can promise you service would get much better.

John Philip Sousa IV

John Philip Sousa IV is an entrepreneur, political activist, author and accomplished business person. John has worked in the financial services industry for over 40 years, built a highly successful marketing company, ran for congress at age 24, and in 2016 created and led the successful movement to draft Dr Ben Carson into his candidacy for President of the United States. John is author of John Philip Sousa, A Patriot’s Life in Words and Pictures and Ben Carson, RX for America.